Atlanta Hilton Towers Complaint - Horrible Service - Beware of the Atlanta Hilton Towers

Review by jkrakower on 2009-08-25
ATLANTA, GEORGIA -- I had made reservations for 2 nights, August 23 and 24th. I ended up having to check in one night earlier. When I made the reservation, I had requested a smoking room, when I got to the hotel, all they had left was an accessible room, which means the shower was a little different, and that I could change rooms the next day(Sunday).

On Sunday afternoon, before I had to leave for my meeting, I had requested the room change, and was advised that they had no other smoking rooms other than the one I was in. Let me describe the problem with this shower. The shower head is not in a normal spot, and you have to hold the shower head in your hand and maneuver it around you in order to clean off. Not to mention that it gets water ALL OVER the floor, making it easy to slip if you are not careful. I explained the issue to the management, and was advised to move into a non-smoking room, which would have meant I had to go down 20 flights to go outside every time I wanted a cigarette. I am not saying I smoke that much, but it would have been a pain to go downstairs.

As if this wasn't enough, my meetings were in the evening to early hours of the morning, so I was needing sleep through the afternoon. This was not possible as I was woken up at 12:30 by a banging on my window, after throwing on some clothes, I opened the drapes to look at a guy on a scaffold outside my window cleaning it. I went immediately downstairs to talk to management, who told me that it was only for that day, and that guests were advised of this. I WAS NEVER TOLD that someone would be cleaning my windows during my stay. The management was very rude, and I plan on having a nice conversation with the corporate offices when I return home later this morning.
Comments:3 Replies - Latest reply on 2009-08-25
Posted by goduke on 2009-08-25:
I, for one, actually like the showers in the handicapped accesible rooms. I think it makes rinsing the soap off a whole lot easier. And I've never had a problem with the floor being too slippery. The water has always seemed to drain just fine.

Posted by Anonymous on 2009-08-25:
When would you suggest they wash the windows?
Posted by Anonymous on 2009-08-25:
I would just be careful with the wet floor and I'd quit smoking.

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