Express lube Complaint - Oil change

Review by shardiane on 2009-08-25
PARAMOUNT, CALIFORNIA -- I went to get my oil change yesterday at TEXACO EXPRESS LUBE 8627 ROSECRANS AVE. PARAMOUNT CALIFORNIA. and they wanted me to get a engine flush. Which costs 49.99.
I went another day for a oil change and they wanted me to get transmission service, fuel inject service and radiation services. They think since I am a woman they can telling me anything. I will be going to the dealer for now on.
Comments:6 Replies - Latest reply on 2009-08-25
Posted by goduke on 2009-08-25:
They do this to men, as well. It's called upselling, and they are required to do it. Just say no.
Posted by Anonymous on 2009-08-25:
You can always say, "no thanks, just an oil change." I go through that all the time when I get my oil changed.
Posted by Anonymous on 2009-08-25:
Just a simple NO should do the trick and in defense of the of the employee, "a closed mouth doesn't get fed". They are doing his/her job.
Posted by bcd on 2009-08-25:
Find yourself an honest mechanic instead of the dealer.
Posted by Fufu487 on 2009-08-25:
They upsell to everyone. You have the option of just saying no. I actually appreciate them doing this, because I can get behind on maintanence sometimes. But just say "no" if you dont want the service, at least you know they're checking your car out for you
Posted by MRM on 2009-08-25:
Find a handy boyfriend/husband that can change oil for you.

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