Virgin Mobile Complaint - Virgin Mobile does not Care about their Customers
My mother forgot to top off her cellphone for over 90 days so she lost around $40+ so she went to BestBuy to reactivate her phone but after the representative reactivated the phone he told her that the website is asking that she contact them to finish the reactivation process. She contacted customer service and was told that they cannot give her the new account number / phone number until she gives the correct vKey or if you answer the security question. She answered the security question which the representative told her that she should be receiving a vKey via text message. Now think about it the phone has the old phone number so how can she receive the text message which was sent to the new phone number. When asked that question the representative informed us that I cannot help you until you give me the vKey that I sent via text message. (Thud....Wow) So now my mother has a nice paperweight and Virgin Mobile to this day tells her that they cannot access her Account til she gives them her vKey that she received via text.
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