Company Response on 09/03/2009:
My name is Maria Palmisano and I am with U-Haul International. Unless we were notified our customer planned on renting a U-Haul trailer, we would not have known his intentions. Of course had we known, we could have advised him of our policy that U-Haul has chosen not to rent behind this tow vehicle based on our history of excessive costs in defending lawsuits involving Ford Explorer towing combinations. Other options would have been provided. Our customer still has a valuable addition to his vehicle and can still tow other trailers. I can be reached at firstname.lastname@example.org if he has other concerns.