Sears Complaint - Don't call Sears for Appliance Repair
My middle-aged Kenmore gas clothes dryer broke down - no heat - on a Friday morning. I called the service number, and had a fairly unpleasant time dealing with the voice recognition software (no chance for a human contact). Eventually, an appointment was set up for a WEEK from the following Monday, anytime between 8 am and 5 pm. The voice told me that I would be contacted by phone when the repair person was on his way, and that if no one answered the call, the appointment would have to be rescheduled. There was even a confirmation phone call on the Sunday evening before the scheduled appointment. On that Monday, I waited all day - no call - until 5:45 pm, when I was notified that the repairman had gotten tied up on other calls, and wouldn't make it. My service appointment would have to be rescheduled, and the earliest appointment I could get was a week from Tuesday! More than another week without the dryer! I was fuming, but all I could get from the service operator was "sorry for the inconvenience". I then called a local appliance repair business, and got an appointment scehduled for two days later. I've always liked Sears appliances, but this lack of service or concern is unforgivable. They won't see me again.