Home Depot Complaint - Home Depot Rebate Farce/Scam
I bought a Tuff Shed from Home Depot in the Spring of 2007. One of the bonuses of this purchase was a $500 rebate. I actually bought $500 worth of extra options thinking that I would be able to be reimbursed by the rebate. I sent in the rebate in a timely manner and waited my estimated 6-8 weeks. When I called they said it showed that it was received and processed and I would be getting my check any time. I'm still waiting as of Aug. 2009. They had a website that I could check and it showed it was processed and being sent. I called and said I never received it and they kept saying it was coming. They said that even in the payment phase it had to be "processed." Now the website no longer exists and the phone number doesn't work either. There is no one to contact. I've contaced Home Depot and they say they don't have anything to really do with the rebate center. Tuff Shed does not help either. That is a significant loss. I had to put that extra $500 on my Home Depot credit card and it took me a while to pay it off so not only did I not get the money they owed me I got to pay interest on it too.
I'm a single mother of 5, who can't work because of a disability. I got the shed because my other barn collapsed and I was able to use my homeowners policy. This is a disgrace but as I see on the internet I am not the only one this has happened to. I just wish I could warn other people buying things at Home Depot that think they are going to get their rebate back.