Time Warner Complaint - I knew it was too good to be true (Time Warner's offer)
CAROL STREAM, ILLINOIS -- I received a letter from Time Warner that contained an offer of $11/mo for the Internet Connection (Road Runner). However, I found out that they charge me twice that amount. They solicited my business when I had AT&T as my ISP and no contract. Now I am under the contract, can't cancel, and can't get my promised price, either. Last week I had a live chat with their representative online, who told me that this issue would be resolved in 24 - 48 hours, yet nothing is resolved. So here I am stuck. I wish I didn't sign up with Time Warner; I had no problems with my DSL connection with AT&T. Now all I can do is complain. My first stop was BBB, and this is my second stop.