State Farm Insurance Complaint - You Pay & Pay & Pay...They DON"T!
CHARLOTTESVILLE, VIRGINIA -- I had two water damage claims in my home. One in Sept. 2008, then another in April of 2009. Water pipes leaked in the walls. The adjuster never even showed up to view the damage. Called the morning of the scheduled appointment and asked me to email him photos of the damage that it could be handled over the phone. I did. Living in a rural area it was hard finding a contractor to even come for an estimate. Finally found one, he sent me an estimate and shortly after went out of business. I was back at square one. Then the second claim happened....it took the State Farm adjuster 3 weeks to even come to look at the damage. Good thing my house hadn't burned to the ground. He was in and out so fast, he didn't even get all the details. Tried to show him the first claim, he wouldn't look at it. This was the same adjuster. I have spent another 4 months trying to locate a contractor. State Farm has their own premium contractors, the nearest one to me was almost 2 hours away. No one wants to come to a rural area for what they consider a small job. Finally I had two that actually showed and gave me estimates. Now State farm is REFUSING to pay for the difference in the repairs, from the first guy who obviously under estimated the job, comparing his to the two other estimates I received. How can they refuse anything when their own adjuster NEVER came to view the first damage claim. They never measured, never came to even look at the damage. I am a professional photographer. I took the photos and sent them per the adjusters request. I have spent too many hours, days, months and now almost a year trying to get this company to pay.
Take some advice...their slogan..Like a good neighbor State Farm is there. With neighbors like this...who needs them.