Blue Haven Pools - Houston, Texas Compliment - Blue Haven Pool - Gets a Huge Thumbs Up!
23306 I-45 NORTH, SPRING, TEXAS -- After visiting with three pool companies for bidding, Blue Haven (Spring) without a doubt, was the best prepared. From the start, our BH sales representative, Randy, was relaxed, really listened to us, absolutely no pressure, and was extremely knowledgeable about CAD and products Blue Haven offers. It took a couple of hours but Randy helped bring our vision into reality and built the pool we've always dreamed about. From the extra patio we poured, configuring seating, to the colored plaster work, he took his time getting it right.
I must admit, I do my homework when comes to making these types of decisions, even read all the negative internet postings about poor service, product warranty, engineering issues etc. but, nevertheless, felt good about Randy and Dora, the construction coordinator. Regardless of how other customers have been treated after the sale, we have had nothing less than a pleasant experience. To give you a glimpse of our experience, we’re providing a couple of examples.
The last step before construction, Dora and Randy called us to come into their showroom to select our color schemes. During contract signing, we had selected a coping product. When I arrived to the showroom, they informed me that prices for tumbled marble, instead of what we selected, had just been drastically reduced by their supplier and had passed the saving onto us when they didn’t have too. In reality, we really wanted tumbled marble to begin with and would have paid more if asked too. We were under contract and they still allowed us to change to the superior product at no extra charge!
We built our pool a week before Hurricane IKE hit Houston. Dora scheduled the permitting, excavation, and gunite installation during the week prior to IKE like clockwork. She kept us informed about crew’s arrival, construction steps, and most importantly, did everything we asked about preserving our yard the best way possible. Nothing happened without checking with us first on days etc. and we didn’t even request this.
Now for an excellent example of what customer service is all about. At 6:00 pm, Aug 25, 09, I called BH, Dora; left her a voice message about our primary feed pump humming but wasn’t moving any water. I informed her that for safety reasons, I had shut off the service breaker. The very NEXT day by 3:30 pm, a BH service technician called and said he just left our home and had finished correcting the problem by installing a brand new pump. I don't know how much better warranty service can get beyond that!
In short, the folks at Blue Haven Pools in Spring, Texas, are good people to work with and trust to do the job right. I can't say enough about how good we've been treated by the Blue Haven Team. Since we built our pool, they have definitely proven they stand behind their product.
A very satisfied, and now loyal, BH pool customer.