DaimlerChrysler Complaint - Town and Country false sales claims and poor service
COLORADO SPRINGS, COLORADO -- After 6 months of comparing minivans, we decided to go with the Chrysler Town and Country and purchase through Lithia dealership in Colorado Springs.
We ordered a "tow package" as an option for an extra $300+ AS SPECIFIED in the brochure.
When the vehicle was delivered, the "tow package" turned out to be a bundle of wires in a zip lock bag thrown into the back of the van. There was instructions on how to install the wires that required clipping the wires to existing features and splicing in the "tow package" wires. It was NOT a simple "plug in" system.
When we asked why Lithia hadnt installed the wires, they said it would cost an additional $300.
We decided to have the dealership install the wires when they installed the tow hitch itself. So we ordered a hitch.
For weeks we chased the dealership for delivery of the hitch and kept being put off. Finally they told us that there were no hitches available and they were on back order until January 2005, 8 months away.
So we were sold a "hitch package" for $300 that turned out to be just a bundle of electrical wires and there are no hitches to attach to the wires when you finally get them installed !!
So the literature is FALSE, you CANNOT get a tow hitch for a 2005 Town and Country.
But wait, it gets better. 3 weeks after finally admitting they couldnt get a hitch, Lithia of Colorado Springs charged our Credit Card for a $350 hitch!