Grand Furniture Gallery Complaint - Grand Furniture Gallery is the worst company I have ever used
CARY, NORTH CAROLINA -- His is the WORST COMPANY EVER. They charge your account before they even give you a shipping date. As a matter of fact they never actually even gave us a shipping date. We waited almost two months for our furniture and we live only an hour away. We were told we would have our furniture in two weeks. That came and went and when we called we were told two more weeks. Two weeks later and still no word on our furniture. We called and left a dozen messages with no return calls. When we finally got a hold of the owner he told us he had never said anything about a shipping date though we had spoken to him two times previously and each time we were told "It will be there this weekend." He called us liars and said there was nothing he could do but wait for the shipping company and that he would call us and let us know. Guess what, that never happened either. Long story short it was literally two months before we had our product and this was only after having to call the BBB, consumer protection, and our bank because he illegally charged our account and never provided any type of time line on a delivery or that we would actually ever receive it. It was a complete mess the employees were incompetent and rude and have no business dealing with customers. I would never recommend this place and I would NEVER shop here again.