Wal-Mart Complaint - How Walmart treats its Customer's
I am writing this to voice my frustration and aggravation about how Walmart now handles its customers. Guess what everybody, WE DO NOT MATTER TO THEM ANYMORE! I am a mother of 3 children, 14, 3, and 2. My husband is a truck driver and is not home all week long so this leaves me to take care of everything. I have always shopped Walmart because when you have to drag out a 2 and 3 year old, one stop shopping is easiest. I spend over $30,000 a year in the Walmart Stores; however, I am now boycotting and will refuse to give this store any more of my hard earned money in hopes that more people who feel the same way I do will follow.
Let me explain why I was such a devoted shopper and now I refuse to step foot in their store. Before I begin, Yes I smoke. Sorry but it is not against the law and I am over the age of 21. I am in the process of quitting but it's not easy when you have smoked for 20 years. Now, Walmart has recently changed its policy that you can only buy cigarettes in one isle due to theft and under-age consumers. THIS I UNDERSTAND; however, they have made this line for 10 items or less, NO EXCEPTIONS. As I stated earlier, I have a 2 & 3 year old that I have to drag to the store and I prefer getting all of my items, groceries, diapers, pet supplies, etc. at the same location so that I don't have to drag screaming babies from store to store. Now in order for me to buy cigarettes, I first have to purchase all of my items at one register, and then drag all of my items and Now screaming kids to another register to get cigarettes. I REFUSE. I understand the whole concept of theft and minors buying cigarettes and that something has to be done but when I asked why the cigarette line has to be 10 items or less, they said it was so that the people just buying cigarettes didn't have to wait in line.
So let me get this straight, I am spending $300.00 in one shop, over $2000.00 a month, but the person who is spending less than $5.00 is getting the quality service. Does this make sense. Come on Walmart, How hard is it to change this stupid idea of yours of having the one check-out that carries cigarettes from a 10 items or less or more items. Or better yet, why not appease both consumers and open a check-out next to the other one that is more than 10 items. When I asked this question, the response was that their CSR's who do nothing but stand there and watch their cashiers, could not watch both registers at the same time. Guess what, if they can't then maybe you should be hiring someone who is capable of watching 2 things at once.
After going through all this I figured I would still shop there even though it was an inconvenience, but 2 days later when my husband and I went in, we overheard the manager discussing the situation with another manager. In the discussion, the one manager said that it really didn't matter what the customer's wanted that they would all be back no matter what. After overhearing that I am outraged that this corporation that Sam Walton had good intentions of, is being torn to shreds. They have no regards for their employees or their consumers. They don't CARE what we think. Well let's just see when it gets them where it hurts, THEIR WALLETS. I know that have just lost $30,000 a year from me. And I know that smart people will soon follow.
Guess what Walmart, we do not need you. Just a little information, since K-mart has been having trouble, their prices are now LOWER than yours so I prefer shopping there anyway. So if anyone in K-marts corporation is listening, hang in there because I am sure that your business is getting ready to rise.
Thanks for Listening and Hope you join me in the efforts to stop Walmart from screwing the consumers.