Kaiser Permanente Complaint - Rude And Non Caring - Receptionist And Doctors
MONTCLAIR, CALIFORNIA -- After being seen by a doctor, the very next day I had Lab work done. The doctor told me he would have my results and some answers withing three days. A week went by and when I called an asked about the results I was told I could get them online. I guess I'm supposed to do my own diagnoses. I made another appointment, when I showed up, I was embarrassed by the receptionist that announced loudly in a lobby full of people that I would have to leave because my kaiser card was cancelled. Lovely, it took me two days to straighten out the mess that was an error due to the providers of my insurance. I pay $500 a month for a service I have never been able to use. I have never been able to get a prescription or even an answer about my health. Kaiser was nice enough to send me another email stating that I would have to pay non member prices for the previous treatment, "there wasn't any", if my insurance didn't retro the policy.
Needless to say the insurance company did retro, and thank God I don't owe Kaiser a cent. I am now making an appointment with a foreign non licensed doctor that isn't very expensive but at least he cares. I hope. Good work Kaiser, you saved money again by not finishing what you started, that's if they ever really started any work.