Sears Home Service Complaint - Sears Home Service Seized My Riding Lawn Mower's Engine
I purchased a Craftsman riding tractor with a Briggs and Stratton engine at the local Sears store in 2003. I had Sears home service out 3 times to perform annual maintenance and changed the oil twice myself. Sears home service was out in May of 09 to change the oil and 3 months later the engine seized due to no oil in the engine. My local tractor service shop towed the tractor to their shop to diagnose. They immediately called me to let me know that the engine seized due to lack of oil. They said there is no leaks on or around the engine. They said if the oil was being burned by the engine I would have notice by a sizable amount of smoke it would produce. They concluded that the only explanation was during the most recent oil change in May the Sears tech only put 1/2 quart back into the engine forgetting the the additional quart it also required. They said the engine would run for roughly 10 to 16 hours with 1/2 quart before seizing. Since the oil was only slightly refilled it made the engine work harder and run hotter than normal. I did not realize any of these symptoms while using the tractor. Because of this, the engine would consume 1/2 quart in roughly 3 months use. Amazing, that is exactly what happened. I explained this to Sears. They blamed me for not checking the oil. I emailed Briggs and Stratton who also said the only reasonable explanation was the oil was never replace during the last oil change. They explained that oil either leaks or burns out from the engine, both easy to discover. My garage where I parked my tractor is completely free of oil and there is not a drop of oil on the frame. The Sears tech who caused me these problems went to the local shop and confirmed what I was telling Sears. They were still not willing to due anything saying that the owners manual says check the oil before each use. My automobile manual says the same thing. Don't use Sears home service. They do not stick behind their work.