Lenovo Informative - Very different from IBM
I like IBM laptops, and used to work for them. Recently I was in the market for a laptop and was trying to decide between Dell and Lenovo. I went with Lenovo as they have slimmer and more durable laptops, vs the Dell ones; although Dell laptops have higher performance.
The laptop arrived after a couple of weeks, shipped from China. The confuguration was different than the one I ordered, inferior to be precise.
I called custmer service, and after a few attempts (back and forth between sales and support), was told that they can issue a full refund but not a replacement. Then I asked how can I get the laptop I ordered and was told I would have to place a new order.
Aside from the fact that placing a new order may now results in a different price, my main question is how can I trust them that the second order will be what I request and not something else again. It is almost like playing roulette with Lenovo. I let all my friends know about this. I am not sure I will consider them again.