Gateway Complaint - Online Technical Support a Joke - They don't get it!!!!! don't waste your time!!
To start with, the GeForce 7500LE graphics card really sucks but Gateway tech support is worse.
the problem was with the video card of my GATEWAY pc (GM5457H). it died out after a year. Gateway tech support couldn't identify the probblem even after me literally telling them that is the problem. the only thing they did was to keep repeating the same questions over and over again.
I have to say that they did accept the system for service eventually.....it would not happen for people who don't know anything about PC's though!!! Anyhow, I didn't have the confidence to send my system to them for fixing...So, gave up with them, opened the system myself, pulled that stupid video card and used the alternate monitor port. system is back in full swing now. don't use it for games though, but it gives me my full resolution of 1920 x 1200. I will get a better graphics card later sometime.
that's the story of my last Gateway PC.