Linder's Furniture Complaint - How to deal with Linder's Furniture
Linder's furniture likes to play a little game called "Let's see how many phone calls a customer will make". I played this game for about a week. I wanted to make a simple color change on a sofa and loveseat (NOT a special order). I went into the store made the request with salesperson "Oh no problem just call customer service" was the answer I got. Well of course you can imagine what happened after that, 4 days of calling back and forth between the store and customer service, each one referring me to the other. Oh did I mention they wanted $200 just change the color? Well I nevermind, I don't want the couch at all, I just want my money back. I am told that it will be store credit. I say "okay, no problem" I go into another Linder's store and pick out a different sofa and loveseat and want to use the store credit. What do you know, customer service who just the previous day said they could cancel the original order and issue store credit now tells me the original store manager has to do it. I still say "okay, no problem" I call the store and guess what the manager isn't there and I will have to wait three days, there was nothing the salesperson could do. Well this patient customer lost their patience. In dealing with Linder's Furniture you have to just "nut up". You can't be reasonable and patient. You have to scream (at an extreme volume)a few expletives with explicit directions into the phone (while standing in the showroom of one store)and then advise them that you are getting in your car and driving 40 miles to the original store to complete the transaction and the conversation. Funny how what couldn't be accomplished without the manager being in the store for three days was completed in 20 minutes. See this is how you deal with Linder's Furniture, you have to lose your mind for just a few minutes and they seem to come to their senses. Now, I still have some store credit left, I wonder will I have to turn into crazy person again when I go in to purchase the next item...... I wonder.......
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