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Blockbuster - Fresno, CA Complaint - Refusing To Exchange A Movie - Blockbuster Movie Rental
Blockbuster Movie Rental - Complaint
MCCOUMB, MISSISSIPPI -- I recently purchased the movie Room Of Death from Blockbuster video brought the movie home and the movie was in a french format I returned to the store to exchange it for the English version only to be told by the lady at the store that I it was my fault she talked to me in a rude and embarrassing manor in front of other customers I looked at all the other movies on the rack this was the only movie in french out of over 300 I called customer service at 800-406-6843 talked to them for over a half hour was promised that some would call to settle this problem but no one called not from the store or customer service I am going further with this matter so that this will not happen to someone else.
It's my conclusion that they don't care about their customers, I am still stuck with the movie and NO satisfaction if this is their policy I have no problem the movie cost $9.99 small matter, over the past few months I have spent over $400.00 on other movies that is what matters.
It's my conclusion that they don't care about their customers, I am still stuck with the movie and NO satisfaction if this is their policy I have no problem the movie cost $9.99 small matter, over the past few months I have spent over $400.00 on other movies that is what matters.
Comments:
Posted by MRM on 2009-08-27:
You can change the language to English in the dvd menu.
Posted by Face to Face on 2009-08-27:
Netflix....Netflix....Netflix
Posted by TheMightyBoosh on 2009-08-27:
Agree with OP... that's stupid.
Posted by BokiBean on 2009-08-27:
If there were no language options other than french, they should have exchanged this movie for you with no questions asked. I had the same thing happen to me and they were extremely apologetic about it and gave me a free movie..
If the movie was french with subtitles or English dubbing options, however, I can see how its the customer's responsibility to check it out before they rent it. Languages are clearly shown on the back.
If the movie was french with subtitles or English dubbing options, however, I can see how its the customer's responsibility to check it out before they rent it. Languages are clearly shown on the back.
Posted by MSCANTBEWRONG on 2009-08-27:
It would have been good customer service to a) ask the OP if they wanted the French version @ the point of purchase and b) exchange the movie for the English version. Lesson learned OP...double check the languages on any future purchases.
Posted by MundoCani on 2009-08-27:
Considering Blockbuster may soon be a thing of the past, you would think they would be more accomodating, especially since all the OP wanted to do was make an exchange for the same move, but in a different format.
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