American Express Complaint - American Express gift card scam
SALT LAKE CITY, UTAH -- American Express is defrauding people - not limited to their own customers - with their so-called "Gift Cards." They intentionally tie up funds for no reason, even when a merchant tries to expedite a transaction.
I tried to use a 2.5month-old $100 gift card on 8/26/09 for a purchase of $81.26, and the transaction failed 4x. The merchant takes AmEx and tried to resolve the situation. AmEx claimed various fraudulent excuses: they authorized the funds, but the merchant declined; the merchant must not have gotten AmEx's authorization; the merchant needed to call AmEx and verbally provide their merchant code or else the funds would disappear for SEVEN DAYS; etc - different excuse from each AmEx representative
"Richard" the non-listening, non-responsive, snotty "floor supervisor" in the Salt Lake office repeatedly told me 8/27/09 "THERE'S NOTHING WE CAN DO" before even hearing the end of a question. He should not be in customer service, let alone a supervisor, although he fits right in at AmEx. The merchant went out of their way to get the transaction completed - which is what I and the merchant both wanted - but AmEx completely failed to do what they and their gift cards are supposed to do: help people make purchases.
The merchant contacted me and AmEx several times to exchange any necessary codes, authorizations, etc. to move the single transaction along, and AmEx kept giving conflicting stories to me & the merchant and NOT HELPING to resolve a problem that could have easily been overridden.
AND THIS HASSLE/HOURS OF RUNAROUND/COMPLETE LACK OF SERVICE IS MY BIRTHDAY GIFT!?! THIS IS NOT WHAT MY SISTER INTENDED WHEN SHE SPENT OVER $100 TO GIVE ME A GIFT CARD. Disgusting.