Avis Complaint - First and Last Avis Experience
TAMPA, FLORIDA -- On August 7 we arrived in Tampa for short three day visit for a wedding. After checking without issue we drove off to enjoy our weekend. Our trouble began when we dropped off the vehicle.
Upon entering the drop off area at 7:00 A.M. on August 9 we were hurried through the check in process due to a couple of other vehicles coming in at the same time. After quickly grabbing our things we received our receipt and headed to the airport. Upon takeoff I realized that in the rush I had left my GPS in attached to the front window below the rear view mirror. Our flight was only two hours long. When we landed I immediately contacted the Tampa Avis office alerting them to the fact I had left my GPS unit in their car. This was at 11:00 A.M. I was assured it would be set aside and someone would contact me shortly.
After not receiving a return call, I called the office back that afternoon and was told I would be contacted Monday morning, after the person who handles these things matched up the items with the calls. Monday came and went without a call. I called again and again left my number. I again called the office after 11:30 A.M. Tuesday only to be told the woman was out to lunch. I again left my phone number requesting a call back as soon as possible. At 5:30 I called again only to be told this time the lady had left, but they would be happy to take my name and number and make sure she called the next day. After numerous calls such as these I was finally able to connect with her after calling the corporate customer service number and them tracking her down on Wednesday, August 12.
According to Avis, my GPS was not in the vehicle, and the vehicle had been rented out at noon the same day. I was told they had contacted the rental office where the vehicle had been dropped off that day, but they did not have the GPS either. When I brought up the fact that it was Sunday when I first called, AND I had called an hour prior to the vehicle being rented again, I was told there was nothing that could be done.
Several emails to Avis only resulted in a quote from the contract stating Avis was not responsible for any personal items left behind. I realize I was at fault for not letting myself be rushed at check in and making sure I had everything. However, the fact the vehicle was on their lot for an hour after I called and before they rented it out leads me to believe the unit was either stolen by the Avis associate who cleaned the vehicle, or they never bothered to even check the vehicle after I called and it was taken by whomever rented it at noon.
Obviously, Avis does NOT "Try Harder". If they truly did try harder I cannot help but to believe I would have my GPS unit back by now. This was the first time I have ever used Avis and it will be the last. Oh, and good luck finding any phone number or email to anyone in the corporate offices to take your complaints to a higher level.