Tiger Direct dot Com Complaint - Lack of Reasonable Service or Taking Ownership of the Problem

Review by Redwinger2 on 2009-08-27
I bought a laptop from TigerDirect and had it shipped to my home in Texas. Traveled to Florida residence and while there, the motherboard failed. I called TD Customer Service. Their Rep, Louis, was helpful, sent me an RMA and said it had to be in the original box. The box was back in Texas. He told me to buy another, get the delivery, use that box and send the defective one back. I now had to pay another $480 PLUS now FL tax of 7%. As I had used Bing cashback program in purchasing the first laptop, valued at $48.96, I wanted to be assured the first purchase would show as a defective exchange and protect my cashback. Louis assured me I would be safe. I did as he said and sent the unit back once I had a the replacement and its box.

Well...you can see where this is going. The first laptop was filed as returned. Bing notified me my cashback was cancelled. The refund went against the first unit and I was stuck with the FL tax. Now my "good deal" was a "bad deal". I have called their CS several times. I was told 15 days ago the notice to Bing was sent to allow the cashback. Now 15 days later, Bing still says they've received nothing of a notice from TD.

TigerDirect's offer to resolve the problem? A shipping credit on my next purchase. Their shipping nost times for what I buy is $1.99. Big deal!

I will now buy from TD only as long as I buy things that I can deal directly with the manufacturer about or am certain that I won't have a problem with. I'm not a Major buyer but much more than your average consumer. They sell most times at good prices, have some great deals, ship items really fast but when it comes to backing up what they sell or applying "reasonable customer service", forget it!
Comments:3 Replies - Latest reply on 2009-08-27
Posted by madconsumer on 2009-08-27:
you lost. tigerdirect is a great place to do business.

a defective return negates ALL of your discounts and awards.
Posted by Redwinger2 on 2009-08-27:
I'm sorry. Were you being a smart aleck or just ignorant/illiterate? A return would negate the discounts. As I stated, it was a defective exchange and the point was Tigerdirect employee stated my Bing funds would be protected. The company did not back up what their employee committed to as was documented in the history of the purchases. Thank God we live in a country where we have the right to voice our opinions as well as the right to be ignorant!
Posted by Soaring Consumer on 2009-08-27:
That is wrong. You should not have to suffer ANY penalties whatsoever because the item was defective. After all, it wasn't your fault that the item failed.

This is the number I have found that is supposedly for their corporate office: (305) 415-2200‎. Hopefully someone higher up in the chain of command will resolve this.

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