Discover Complaint - Don't be a Discover Card Victim
I am not a blogger, but this recent event has left me compelled to tell my experience in an effort to hopefully save some others a similarly bad day...
Today (Aug.27)I received a letter from Discover sating that they had reduced my credit limit. The date on the letter was Aug 20, 2009. On the 23rd I had gone online and checked my credit limit before paying for the renewal of my professional license.
After opening the letter, I went online and saw that thankfully I was still under my credit limit. I decided to call and of course the number on the letter was 9-4, so I called the number on the back of my card. I reached the Discover call center in Ohio and spoke with Christopher, who could have cared less about my concerns, gave me the company line and refused to see anything wrong (ethics) and reminded me that they were doing nothing illegal. Having worked 25 years in customer service I was shocked at his lack of any empathy as he told that "in fact you are already over your credit limit", but could not explain why online my balance showed under -he just said pending transactions. I asked to speak with a supervisor and he put me on hold for a long time and came back and said none was available. He said he would ask one to call me, and what would this be in reference to? Hello! Did he hear anything that I said?
No supervisor called so after an hour I called back. Again a callback. This time someone named Robert called about 15 minutes later and did a better, more sophisticated job of telling me "too bad" but only after he tried to pawn me off to another office. No real humanity. Don't these people have a life? Do they think that by reading from the company script they will get some kind of job security? Please, Discover will drop them like hot rocks if they need to reduce payroll in order to increase profitibility.
Now, here is how they get you. They lower your credit limit, so you will go over. Then they charge you a $39.00 over-limit fee and raise your APR. Robert basically told me that they give no notice because if they did people like me would run out and use up the remaining limit and that would not be right. What? Didn't these banks throw credit at us for years and now that Congress is doing something (a lame job) about it, they are punishing everyone that fed them business.
Check your online statement - or better yet - call. You may not get a letter until after the charge is "pending" and then you are hit with the aftermath and not even I am sorry, I feel your pain. The best thing we can do is become a cash society - difficult, I know, but the only way these institutions will realize our disatisfaction.
I hope this helps some folks avoid a bad situation.