Overstock.com Informative - What You Need To Know About the Big O
Overstock.com does not stock hundreds of thousands of items. They have two warehouses, one in Indiana, and the other in Utah. They claim to have betten 500 and 800 warehouses all over the US. They don't. Those things are resellers who sell overstock using the Overstock.com engine and many of them game the system. They will overstate inventory or claim a product has shipped when it has not. Never trust a UPS status of Billing Information Received that is more than three days old. Vendors have three days to ship, so here is what they do when they are out-of-stock even though they say (on Overstock) they have the item you want. They wait 48 hours. then they tell UPS to expect a shipment - that sets your shipping status to Billing Information Received - they now have up to three more days before Overstock might intervene. But wait, if you call Overstock.com, they will tell you it shipped even thought the status say Billing Information Received. they will tell you someone forgot to scan the package. They will tell you it is on the truck - let me assure you, a package in the USP system is scanned at every transfer point. If the driver failed to scan it on pickup, the local depot scans it when the pick up vehicle unloads it. You are never more than 24 hours form an update if the package was not scanned. So buyer beware - Overstock does not want you to know that they are not in control of your shipment. Some reseller or vendor in some far flung corner of the US is.
Be a detective - if its been three days, call UPS directly, give them the tracking number and ask them to give you the name of the company shipping the package. Chances are very good it will not be Overstock, but some small reseller. Now look that reseller up on eBay and Amazon to check their reputation and, if you are good, you might just be able to get a physical address and phone number. Look up their website call them and ask if the item you are ordering from Overstock is available. If the answer is no, you know where you stand and more than Overstock.com does. Why? Because vendors can enter any item and stock count into the Overstock system and Overstock can't verify if the quantity on hand is true.
I'm not saying Overstock is a bad company, what I am saying is that the customer service people don't know that the vendors (warehouses) game the system and for whatever reason, they all tell you that Billing Information Received is the same as on the truck and on its way to you.