First Choice Moving and Storage Complaint - Worst Moving Company - Long Distance Move
Long Distance Move - Complaint
PHOENIX, ARIZONA -- This was the worst moving experience I have ever had. From the very beginning, they were rude, unprofessional, and dishonest. They quoted me for my move from Florida to New Jersey with full packing at $2800. To make a very long story short. On the contracted day of the move, nobody showed up. When I called the office, nobody answered. When I called the driver, he was in Jacksonville and had no idea about my move. He said he could be there 2 days later. This caused me to miss 2 days of work at my new job in New York. When they finally came, they were completely unprepared for a full packing job. The office did not tell the movers that we requested full packing with materials. The foreman came with two untrained movers who had never done a move. When they finally started moving out things, things were thrown around, jammed into boxes and treated very poorly. I witnessed the foreman first hand throwing very valuable books into boxes carelessly. Everything was finally packed 11 hours later which is inexcusable. The total bill was $4500! Even though we had a written estimate that was binding could not be overpriced, they did so anyway and I had no option but to sign the paper because they had everything we own in a truck. When our things arrived 1 month later in New Jersey, a contracted company hired by First Choice moved our things in. They made me pay up front even though I wanted to make sure everything was there first.
They refused to work until I paid the balance. When the move was done, I wanted to go line by line to make sure everything was there, but the mover refused and said he already did that. How am I to believe him? Overall, this was a horrible experience and I need to be repaid for overcharging me and for the days I missed at work because they were late from the contracted move date.
DO NOT USE THIS COMPANY!