Anderson Complaint - Anderson screen door is crap.
COON RAPIDS, MINNESOTA -- I just installed a new Anderson "400 series" screen door about 3 weeks ago, and my dog put his paw right through it. The screen is basically made of thread. Not any kind of metal. They call it "fiber mesh", which I thought, hmm, must be some kind of carbon fiber thing. Nope. Just thread that a 30 pound dog can put his paw right through without even trying hard.
So I just got off the phone with customer service about it, and they don't even sell an aluminum screen for the door. I was willing to buy a screen replacement kit if it came with a metal screen, but they don't even offer it. My Anderson windows came with aluminum screens, but apparently, they think the much higher traffic area screen door should come with the flimsy fabric screen instead of metal. Makes no sense whatsoever.
The customer rep's solution was to go to a hardware store and buy some aluminum mesh and cut it to size myself and replace the screen with that. Hardly a good solution, although it's what I guess I will do.
So my recommendation, is don't buy you screen door from Anderson. It's complete crap.
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