Fisher Paykel Complaint - Fisher Paykel washer and dryer
Talk about appliances from hell and customer service to match!!!!
Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller and display board replaced. (All repairs were done over only a year's time). The washer works well now, however the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit, replaced 4 times. F and P picked up the tab for parts and labor the last 2 times. Two weeks ago, the streaks showed up again. I spoke with Steve Haber, the technical services representative and he said that he would "switch out" the offending dryer for a new one. A couple days later F and P customer service called with an offer for me to buy a new dryer for $398. A new model costs $469. What happened to the free dryer?? I asked if they could send me the part again and I was told "we have already spent too much on this dryer" Incredible customer service, don't you think? I spoke with Steve Haber again on August 20th, and he said not to be concerned, he would still get me a replacement. I have called back 3 times this week and he refuses to return my calls. The local appliance repair shop called me to follow up (now there's customer service). I told them what had occurred and they said they would fax Steve Haber a message to please contact me. And, they offered to sell me a new dryer (NOT a Fisher Paykel), for a nice price.