The UPS Store Complaint - Overcharged by the USPS
BETHESDA, MARYLAND -- I attempted to ship 60lbs of books through the UPS Store in Bethesda, MD yesterday.
1) The manager at the UPS Store told me they couldn't ship my books though USPS media mail, and while I could do so directly from the USPS, even there they they couldn't ship my two large boxes, but would instead need to pack them in dozens of smaller boxes. This is completely wrong and when I confronted them on it later, the manager denied saying it.
2) The UPS Store charged me $68.63 to ship my packages parcel post. According to usps.com, the cost should have been only $37.67 for parcel post, thatâ•?s nearly 175% markup. If I had gone to the post office, which wasn't far, and used media mail like I should have, it would have been only $25.98. So by using the UPS store, I paid 250% too much.
3) Since I had originally asked for a USPS product (media mail) they shipped by boxes parcel post, not giving me the option to ship them via UPS, which would have been only $38.30 (assuming the UPS Store doesn't mark up UPS's online rates, but I wouldn't put it past them!)
4) When I went back today upset about the inflated rates and that they didn't even try and offer me their own product (UPS) that would have been much cheaper, they offered me no satisfaction and admitted that they as much as double USPS rates.
Needless to say, I'm never using a Mail Boxes Etc or a UPS Store again and I don't think you should either. I think it's a real shame that UPS, a company that has long offered quality service for a good price, has acquired this franchise that fleeces its customers.