Vacation Property Services Complaint - Poor Customer Service
In July ‘09, I received a phone call from Vacation Property Services. For the payment of $599, they would rent my unused Wyndham timeshare weeks. I was told these properties were in great demand as the company uses rentals to sell timeshares on the resale market. When a renter buys a timeshare interval, the rental price is credited to the purchase price. I said I wasn’t interested. The caller then offer to cut the price to $299. Since the scheme sounded reasonable, I agreed. I was given an office phone number and a cell phone number and told I could call anytime. The caller told me he would pick the Wyndham resorts to advertise that had the greatest potential for renting.
At this point, a lady came on the line and told me our conversation was being recorded. She ran through a list of legal points and told me I had seven days to change my mind. When I asked about seeing things in writing, she said a copy of the rental agreements would be mailed to me.
Eleven days later, the rental agreements arrived - - well past the time to change my mind. I saw problems. One resort was in Sevierville, Tennessee; the other was in Florida but at a resort that was no long affiliated with Wyndham. I tried to contact the person who called me to change the listings to resorts in Las Vegas and Orlando. But, he never returned my phone calls. An office staff person agreed to change the ad for the resort not affiliated with Wyndham to “any Wyndham resort”. Of course, this will never come up on a rental search since it‘s not one of the options listed on their search engine.
I’m now convinced that Vacation Property Services has no interest in renting my timeshare weeks. Their only interest is getting as much of my money as they can. They got $299 and I got scammed.
I know. I should have read the reviews.