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Ace Hardware Corporation Complaint - Worst Customer service in a hardware store I've ever seen. - Return of defective product.
Return of defective product. - Complaint
VANCOUVER, WASHINGTON -- I bought a pipe fitting from Ace Hardware in Salmon Creek, WA to hook up my outside line (for the hose). When my husband saw the fitting he noticed that the turn knob kept turning and wouldn't tighten. However, not being plumbers, we thought it must be ok, it's brand new.
Anyway, it did turn out to be a problem, because after we put it on the water WOULDN'T turn off and was gushing everywhere. Thinking that there was something else wrong with our plumbing, we had to call a plumber and $140 later, it turns out that the pipe was defective. Thinking I was totally justified returning something that was defective, imagine my surprise when the owner would only keep repeating to me that the pipe had been "tampered" with and he couldn't take it back. Not only that, but he was rude as well. I only wanted by money back, which was $30 for having something on their shelf that could cause such an expensive problem...they should pay for the plumber too! I'll never go back, the owner of this particular Ace Hardware is a cheat.
Anyway, it did turn out to be a problem, because after we put it on the water WOULDN'T turn off and was gushing everywhere. Thinking that there was something else wrong with our plumbing, we had to call a plumber and $140 later, it turns out that the pipe was defective. Thinking I was totally justified returning something that was defective, imagine my surprise when the owner would only keep repeating to me that the pipe had been "tampered" with and he couldn't take it back. Not only that, but he was rude as well. I only wanted by money back, which was $30 for having something on their shelf that could cause such an expensive problem...they should pay for the plumber too! I'll never go back, the owner of this particular Ace Hardware is a cheat.
Comments:
Posted by madconsumer on 2009-08-28:
i too have had this experience with ace hardware. i found they are good if you know exactly what you are looking for and need. next time you may be better off with lowes or home depot. at least they will take back the item.
Posted by andbran on 2009-08-28:
i have never had any problems returning things to Ace. when we bought our house 2 years ago i bought many things from them.
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