Office Max Complaint - UNREAL....
Imagine calling the number listed inside a $100 virtual new pc transfer and set-up via internet product, 1-877-629-2875 and being told "office Max listed the incorrect phone #. Then finding an alternative number listed on their sight www.ctrlcenter.com of 1 866 951 4485 in which you hold for 40 minutes to be told leave a message in the mailbox...then have it tell you goodbye before you complete your name. To further frustrate me, I was told by customer service there was nothing they could do because the package was opened. Even though you had to open it and insert the disk prior to contacting the support line per instructions inside and outside the package (how convenient). After pleading my case, the representative finally owned up to having knowledge of the issue as they have received numerous complaints on the product. In addition to advising they too have been unsuccessful in reaching the provider. When asks why they continue to sell the product Christina respond "its a corporate issue" I'm in Wyoming at the customer support center. Its certainly not christina's fauult Office Max is so irresponsible and reckless that it continues to selling services they know do not work. However, I can't help but wonder "where in the heck was the support?" After, 20 additional minutes on the phone with Christina she finally gave me to the Supervisor whom is the only person that can log your concerns on a request thats pointless since they can't reach the provider either. Long story short, Do not purchase any support products from them. Lastly, does it not make sense to pull the product and cease doing business with Expert Technology Control Center Support?? Again, do not buy any of their products or warranties! Consider this a fair warning.
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