PayTel Complaint - The Paytel scam continues
Why is it that EVERYTIME I try to check the balance on my Paytel account, the balance is "temporarily unavailable"? How do I know that they are not ripping me off?? The one and only time I was able to see my balance was when I opened the account and added the initial money. I have not been able to view my balance since, although I have accepted several phone calls. This is a part of their scam -- they do not let customers know what the balance is so that they can continue to make you pay money for calls you are not getting. This company really needs to be put out of business. Hopefully if there are enough complaints to the PUC or whoever governs these people, there will be tighter regulations on them and they will go out of business or bankrupt or something. These people are theives! I'm am very much looking forward to the b. s. generic, form letter, blah blah blah answer they are going to respond with this time.
Company Response on 9/1/2009:
Again, we apologize for the problems you have encountered with our company concerning your account balance. We are still converting all of our internal accounting software to a new system this week. However, the conversion has not been completed and has not gone as well as we expected.
Our website and our Automated Phone System is providing information for your accounts now.
Our phone lines have been extremely busy during this conversion, the CSR’s are available and assisting as many customers as possible. We are very sorry for the problems this has created for you.
If you will provide us with your phone number and PIN, we will research your account and get back with you. You can email your information to a manager at CustomerRelations@paytel.com and your request will be addressed the same day.
Please accept our apologies for this error.