NOTE: THIS FALLS INTO THE CATEGORIES OF SERVICE FEE'S, REP MISTAKES, POOR CUSTOMER SERVICE, WARRANTY, REPAIR SERVICES, RELIABILITY, PRODUCT QUALITY, PRODUCT PERFORMANCE, & QUALITY OF SERVICE.
So two weeks ago I bought a brand new 1075 dollar laptop. two week later (today) my screens shutting off repeatedly blue screen. I call tech support which I have free for a year, mind you no one speaks fluent English. I got hung up on 4 times each time after putting in my code, giving my code to a rep, being transferred, and giving my code again, after literally 30 minutes each. The second time I gave the man a # to call back in case it hung up because I told him id been hung up on. well he never called back. The third guy said my issue was Microsoft update. so he said to do a system restore and it would work. well I did that. When I cut it back on, my computer was no long protected. mind you I payed over 100$ for 3 year protection! WHY IS MY COMPUTER NOT PROTECTED?????? IT WONT LET ME FIX THE PROBLEM, AND IT WONT LET ME DO A QUICK OR FULL SYSTEM SCAN. AND ITS TELLING ME THAT MY COMPUTER AND E MAIL FILES NEED ATTENTION. so I call back. another 45 min on hold, this guys transfers me and tells me ill have to pay. I said no thank you because I am not willing to pay. he said I will see if we can get something worked out or something like that so I wouldn't have to pay. well this guy tells me that its a software issue and I have a virus.
WHY DID THE LAST GUY NOT TELL ME I HAD A VIRUS? HE SAID THAT IT WAS MICROSOFT UPDATE AND THAT A LOT OF CALLS WERE ABOUT THAT! BUT I GAVE HIM THE SAME ERROR MESSAGE. wth is going on? not only do I have a virus now, but I have to pay 129$ to get them to tell me how to fix it. WHAAAAAAAAAATTTT?? I was protected before the last guy said to do a system restore to a previous point. R U SERIOUS? he really didn't give a fricking frack when I said I am not paying for something that was fine before I called you guys. and 129$??? how do I even know that its a virus? the last guy didn't say that and I gave him the same error message. if he knew it was a virus why didn't he tell me that? and how do I have a virus when I have a hundred something dollar virus protection software? now I'm being jipped. what do I do now? a two week old computer? the internet won't connect? and thats what I need it for. I take online classes and I needed it for school.
I'm very disappointed in this service. Dell doesn't give a rats booty about its customers. if they don't do something I'm going to go as far as I can go. I'm being ripped off completely. how could you charge 129 dollars for something that should really be covered. they only care about the money. No one but their own pockets. and the customer service is the worst ever. THE VERY WORST CUSTOMER SERVICE IVE EVER EXPERIENCED!! EVER. ILL BE WRITING LETTERS, EMAILS, MAKING CALLS AND EVERYTHING EVERYTHING I CAN GET MY HANDS ON UNTIL THIS ISSUE IS RESOLVED. BUT FOR NOW THIS IS MY 3CENTS (PLEASE EXCUSE MY GRAAMMAR AND PUNCTUATION, IM ON A BLACKBERRY SINCE MY COMPUTER IS UNUSABLE AND VERY TIRED AFTER MY 3 1/2 HOUR HOLDING HANG UP SESSION WITH DELL)