Lumber Liquidators Complaint - Laughable return policy
First I have no complaint of the flooring itself. It is beautiful and went down with little to no problems. BUT we ended up with five (5) unopened boxes plus a 6th with a few boards out of it. I contacted LL to return the unopened boxes, which look as good as the day we picked them up. The young lady on the phone asked if they had been exposed to weather, paint, drywall and then asked about heat, I said no because it was summer and no heat needed. She then asked if it was stored in an airconditioned house, which again was no. She advised me that I had exceeded the 90 return policy but she would have a claim representative contact me. I had the flooring bought early so that when my contractor needed it, I would be able to get the flooring on site when he needed it. Well 3 weeks later after numerous calls I asked for her supervisor and within 30 seconds she answered. She advised me that they would not take the flooring back because in the intial interview I had stated, it had not been stored in a climate controlled environment. And in good faith to another customer they couldn't resell the flooring. I laughed at her and asked her if it was shipped from Brazil on a climate controlled train or ship? I advised her that when I picked it up at the warehouse, there was no insulation, no heat, no airconditioning and was leaking the rain that was coming down into the building. She burbled and put me on hold, 20-30 seconds later, she told me I had exceeded the 90 return policy and LL was denying my claim. She advised me that I would receive a letter from LL denying the claim. It has never came and I don't expect it to. ALSO the extra boxes came from the computer generated waste on the order form. They claimed 10 percent it wasn't even close, a mistake of 150sqft and $600.00 in their pocket, so beware when you order they pad their numbers and then deny the claim to return it. So Make sure when requesting your return, YOU KEPT IT IN AN ENVIROMENTALLY CONTROLLED ENVIROMENT and check to see how many extra boxes they are making you buy.