Mr. Tire Compliment - Mr Tire Dazzles Again

Review by 68328 on 2009-08-29
DUBLIN, OHIO -- For the second time this year, my 2001 Ford Escape chose to go sneakers up.

This time, it randomly stalled, ran "rough" and developed an intermittent shaking/trembling issue when the brakes were applied.

Mind you, this thing has 30,500 miles on it as well as relatively new brakes, rotors, and calipers (done at Firestone-SIGH)

Back In February, the thing decided to behave like a Mexican jumping bean, hopping around, even while idling. Mr Tire replaced three coil packs, plus plugs, and told me the other three needed to be replaced, but could wait.

So, I take it in this weekend, expecting to get hit with bazillions of bucks worth of repairs. NOPE!! Jim, the service manager tells me I need the fuel system flushed, rear brake services due to dust, and wiper blades. Ok, COOL.

He says his tech cannot recreate the issue where I say it stalls and runs rough. Ok, this happens, I know. Annoying, but it happens. Jim also tells me I need the rear differential flushed and a gasket replaced. This explains the drip marks in my parking spot, but he explains I do not have to do it right now this minute and tells me what warning signs to be on the look out for.

Jim calls an hour later to say once they did all agreed upon work and took it for test drive, BOOM, it does the shake thing it had been doing to me. Turns out, it has a cracked and chipped tone ring. They dig further and decide the second tone ring also is cracked.

Jim and crew went out of their way to get me a really good deal, apply any possible discounts, and make sure I understood what needed to be done RIGHT NOW THIS MINUTE versus what could wait. they also explained that since I drive my car very little, the rust build up from salt, etc, can cause some of the issues I am experiencing.

Jim was very patient with all my questions. He even took the time to show me the two tone rings that had issues before he replaced the CV axles. He had no problem letting me take them with me so I could show my dad, who was a car fix-it man before his health put a stop to it.

This shop has now earned my trust, which is rather rare. In a few months, once I have the cash, I will be back there to get the suggested services and will continue to patronize this shop as long as Jim runs it.

Thank you, Jim and Mr Tire, for being flexible, patient, and willing to educate me in layman's terms.
Comments:29 Replies - Latest reply on 2009-08-29
Posted by Anonymous on 2009-08-29:
Good for you raven! Hard to find an honest mechanic anymore.
Looks like you sure did.
Posted by Anonymous on 2009-08-29:
Thanx, C20. As a female who is only moderately educated on car issues, I have had more than my share of mechanics feed me a line or two.

This place has been honest and upfront twice in arrow. they could have EASILY gotten me for another $1400-1600 in exhaust system work and differential work, but chose to be HONEST and tell me it could wait.

That means they get my hard earned dollars some time early winter, when I KNOW the work will have to be done.
Posted by madconsumer on 2009-08-29:
great review raven!!

let's see if you can get 15+ helpful votes!!
Posted by Anonymous on 2009-08-29:
I'll vote helpful because it is. I haven't seen any of these shops out here in California but it's good hear that they did right by you and explained everything.
Posted by Anonymous on 2009-08-29:
OOPS! Forgot to add, I did some web research, and it turns out tone ring issues are common with the Escape. (Same as the previous issue of rotor-eating. I swear, Escapes pill-pop rotors)

Turns out Mr Tire charged me 5% UNDER market value to replace the CV axles.
Posted by Anonymous on 2009-08-29:
John, they are part of the MONRO muffler/brake family as well as Tread Quarters. Not sure if you have those out in CA.
Posted by D. on 2009-08-29:
We have Mr. Tire here too (Maybe it's just an Ohio based company?). Some people I know recommended them to me, but I've never tried them.
Posted by D. on 2009-08-29:
I didn't know they were a part of MONRO Muffler...quite a few of those have closed down around here.
Posted by Anonymous on 2009-08-29:
Really DB? Here in the Columbus area, they are still HUGE and very competitive.
Posted by D. on 2009-08-29:
There are still alot of them here, but I've seen several closed. Maybe they moved to Columbus? LOL!
Posted by Anonymous on 2009-08-29:
Nope we dont have Monro Muffler either. Whats up with California? lol
Posted by Anonymous on 2009-08-29:
LOL, DB. It's possible. A friend just got exhaust work done at MONRO on his 11 year old Honda. 50-75 bucks cheaper than Midas and Tuffy.
Posted by Anonymous on 2009-08-29:
LOL John. Well, you folks have great vineyards and here in Ohio even thought w e have some good wines of out some Lake Erie vineyards, they are nothing like Napa valley.

I grew up in Toledo and still have a penchant for some of the Lake Erie wines. Cheap, yes. But some are pretty darn good.
Posted by D. on 2009-08-29:
OH! Forget what I said about MONRO closing....it was MIDAS! I just remembered when you mentioned their name...oh well, they both start with "M"!
Posted by D. on 2009-08-29:
Ummmmmmmmmmmm....Concord grape season is just around the corner. I love concord grapes, too bad they are only available for such a short time!
Posted by Anonymous on 2009-08-29:
OMG!!!! DB my grandparents had ROWS of concord grapes. And the other set of grandparents lived on Catawba Island, with tons of places for great concord grapes close by.

Nothing better than good Lake Erie concord wine.
Posted by Anonymous on 2009-08-29:
Yes Raven, we have GREAT grapes here. I try to get up to wine country at least once a year. This year instead of staying in California we went to the vineyards in Oregon. Beautiful! I have another vacation set up for October. I just have to figure out where I want to go. :)
Posted by Anonymous on 2009-08-29:
Try Saginaw John. There's some sour grapes up there!
Posted by Anonymous on 2009-08-29:
John, you are sooooo lucky. I am a merlot fan, however, I also love the sweeter Lake Erie wines. My dad does a lot of homemade wines, so I get to taste some pretty eclectic stuff.

I would KILL for a trip to the Ca vineyards. Folks just dont give domestic wines the credit deserved.
Posted by D. on 2009-08-29:
I just don't know why they can't grow seedless concord grapes!
Posted by Anonymous on 2009-08-29:
our wineries up in Northern California make great port wines. :: sigh :: maybe thats where I will go in October since I didnt get there this last time.
Posted by Anonymous on 2009-08-29:
DB have you been to Mon Ami winery and restaurant in Catawba? Fairly near Cheesehaven, iirc.

If not, I suggest you go when time permits. Amazing beyond words. Well worth the price.
Posted by Anonymous on 2009-08-29:
John, if you go, please review your trip for us!
Posted by D. on 2009-08-29:
I've never heard of Catawba...where is that?
Posted by Anonymous on 2009-08-29:
Near Port Clinton, DB
Posted by D. on 2009-08-29:
OH, Ok, I know where Port Clinton is...I thought you were talking about some place in CA...LOL!

Port Clinton is out by Toledo, isn't it?
Posted by Anonymous on 2009-08-29:
LOL! Yup, Port Clinton is maybe 45 minutes outside Toledo, on the lake.
Posted by D. on 2009-08-29:
My Much Older Sister used to live in Delta, OH...I think that's by Toledo...I remember driving past the nuclear plant, that was a really eerie feeling...there was this road that had water on both sides, it was like we were driving in the water. There were cranes all over the water.
Posted by Anonymous on 2009-08-29:
SMALL WORLD!!! My much younger sister lives in Delta. Yup, you have to drive past Davis Besse nuclear to get from Toldeo to Port Clinton. So yup, would be near Delta also.

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