Mr. Tire Compliment - Mr Tire Dazzles Again
DUBLIN, OHIO -- For the second time this year, my 2001 Ford Escape chose to go sneakers up.
This time, it randomly stalled, ran "rough" and developed an intermittent shaking/trembling issue when the brakes were applied.
Mind you, this thing has 30,500 miles on it as well as relatively new brakes, rotors, and calipers (done at Firestone-SIGH)
Back In February, the thing decided to behave like a Mexican jumping bean, hopping around, even while idling. Mr Tire replaced three coil packs, plus plugs, and told me the other three needed to be replaced, but could wait.
So, I take it in this weekend, expecting to get hit with bazillions of bucks worth of repairs. NOPE!! Jim, the service manager tells me I need the fuel system flushed, rear brake services due to dust, and wiper blades. Ok, COOL.
He says his tech cannot recreate the issue where I say it stalls and runs rough. Ok, this happens, I know. Annoying, but it happens. Jim also tells me I need the rear differential flushed and a gasket replaced. This explains the drip marks in my parking spot, but he explains I do not have to do it right now this minute and tells me what warning signs to be on the look out for.
Jim calls an hour later to say once they did all agreed upon work and took it for test drive, BOOM, it does the shake thing it had been doing to me. Turns out, it has a cracked and chipped tone ring. They dig further and decide the second tone ring also is cracked.
Jim and crew went out of their way to get me a really good deal, apply any possible discounts, and make sure I understood what needed to be done RIGHT NOW THIS MINUTE versus what could wait. they also explained that since I drive my car very little, the rust build up from salt, etc, can cause some of the issues I am experiencing.
Jim was very patient with all my questions. He even took the time to show me the two tone rings that had issues before he replaced the CV axles. He had no problem letting me take them with me so I could show my dad, who was a car fix-it man before his health put a stop to it.
This shop has now earned my trust, which is rather rare. In a few months, once I have the cash, I will be back there to get the suggested services and will continue to patronize this shop as long as Jim runs it.
Thank you, Jim and Mr Tire, for being flexible, patient, and willing to educate me in layman's terms.