SuperShuttle Complaint - Incompetent liars who do not honor their own written policies
Back in May, I had booked a round-trip shuttle service from Denver Airport to Fort Collins. I used one half of the trip, and canceled the other half over the phone the end of July (the reservation was for mid-August). I confirmed that the company's policy - as printed on their web site - was that I would receive a refund for the canceled reservation since I gave more than four hours notice.
August 8 came along, and no refund. I emailed the company, and they said I would be receiving a credit soon, dated August 7.
August 19 came along, and no refund. At this point, I started calling Super Shuttle. Every time I called, I was told that the person I was speaking with was unable to help me - I spoke to people in their headquarters, all over Colorado, even in New York.
Some had no record of my reservation, some told me I was on the shuttle and am trying to scam the company, some told me that I was 100% right, then hung up on me before issuing a credit.
I have been given false names, bogus call-back phone numbers, and I've had it. It's been over a month, and Super Shuttle flat out refuses to refund my money.
I have since taken this to my credit card company and the Better Business Bureau. DO NOT TRUST THEM WITH YOUR MONEY!
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