Triple AAA Complaint - Road Service AAA
LEOMINSTER, MASSACHUSETTS -- I was on the highway and had a tire go; I placed three phone calls; each time the person said "your membership is cancelled"; you do not have a membership etc. I explained I didn't have the up to date number but could they find it under my name ? and the third person said "you don't have a membership." So then after a long delay I got a supervisor (the 4th person) who was able to find my name and number.
(a) instead of saying what they did, the inexperienced person should have said "I can't find you in our computer right now"... instead they made flat untrue statements (3 times -- you don't have a membership) . I explained I had moved and it was under the new address. We have two different memberships at that address under his and her names.
(b) Now I find out that when they deny your membership they are supposed to say "do you need the police" and not one of the 3 did. The supervisor finally found a local policeman (after he found my membership in the computer.
(c) I was really angry and I said "this happens to young women when they are in a dangerours situation and they get murdered.
(d) Consequently, I needed to get off the highway and the rim was ruined by the time I stopped. The local policeman was very nice and he moved the car onto a safe side street as I was no longer on the 4 lane divided highway (in a storm)
(e) When I told on 911 that there was a road hazard and I had hit a rock or a brick with my front right tire and asked the State Police to remove the road hazard, the young man said "Do you need emergency assistance?" and I said "it's ok I have a cell phone and AAA membership." Next time I will know better.
(f) That happened to a young woman on the coldest day of the winter; AAA denied she had an up to date membership. My friend and I took her into a warm car, let her use the cell phone, and we were able to get the state police to prioritize her call. Perhaps she was also someone they couldn't find in their computer?
(route 495 -- a very bad interstate highway in a storm)