Customers who think the rules apply to everyone ... Complaint - Please take some personal responsibility
I refer, in particular, to customers wishing to return items well past the stated return policy of any given store.
While most persons respect return policies, and many retailers are happy to bend the rules when possible for respectful, honest consumers, there are those who try to return items not only days past the cut-off date, but weeks and even months...and I've seen more than a few items come back after two years!
Of course, each customer arrives with some sad saga, usually involving a deceased relative, an extended hospital stay, a sick child, recent relocation, or a broken or stolen car. I have to be honest: I hope the tragedies which are unfolding in the lives of consumers in SE Pennsylvania are not indicative of a national trend. There are some of the UN-luckiest people in the world living here, from what I observe at the store at which I work.
The only other conclusion I can reach is:
SCAM!!!! In other words, laziness and lack of personal responsibility.
Quite frankly, the performances I have personally witnessed at the customer service desk are Oscar-worthy. Yet during the dramatic re-enactment of the alleged traumatic event which kept the customer from returning an item in a timely manner, the customers (already nervous because they know they are scamming) almost always contradict themselves in one or more ways, leading me to the sad but inevitable conclusion that, once again, I have extended my gracious sympathy to the wrong person.
Yes. The return policy does apply to YOU. And please don't claim ignorance, stating "I don't read receipts", or "No one told me". The onus is on YOU to read the receipt. Please do not scream at me because you failed in YOUR responsibility.
I myself am MORE than happy to help those who have made an honest mistake, but please. Your inability to play by the rules should not have to equal abuse heaped on me by you. Believe it or not, I don't enjoy being yelled out for something which was not my fault, bizarre though that might sound.
Finally: I don't make the rules. I just get paid little more than slave wages to enforce them.
Please don't shoot the messenger.