Ashley Furniture Complaint - Rip Off - Guarantees
CONROE, TEXAS -- We purchased a sofa bed with a 14 day return guarantee and a 30 day price guarantee. One week later, we found the same exact sofa at Conn's 40% less. I requested a price adjustment but they wanted a flier showing the other stores price. I told them it was an in store price but it was listed on Conn's Web site. Ashley's refused the adjustment claiming they did not honor internet pricing and their records show my sales order was cancelled even though they have my money and I have the sofa. Since their records show the order was cancelled, I can't return for a refund.
Complaining to corporate did no good as they claim the store is a franchise that can set their own policies