Sony Style-South Coast Plaza Complaint - What a SHAME - Returning Process
SOUTH COAST PLAZA, CALIFORNIA -- Sony Style disappoints me greatly. The manager there is unprofessional and rude. I purchased a white laptop, but I found a better deal online so I went back the next day to return it. They accused me of opening the box and would not refund my purchase at a full price. I was shocked and angry. It turned out that the Sony guy sold me an opened box at a full price. He lied to me! Since he did not go to work that day (some other worker told me that he got into a car accident? that is what I call "KARMA"), the manager called him and ask if he sold me an opened box. He said no and the manager believed him over me! I stood at the store arguing with him for a good 30-40 minutes and he finally made the refund. However, he had a very %(## attitude and made the refunding process difficult for me when he told me "I need thirty minute to write the check and you will not get the money back until six to eight weeks." I told him that I don't mind the waiting. However, he asked me the same question again. I wonder if this guy has a hearing problem? he probably does. Oh, and for the credit card issue. It is funny how I purchased the item with my credit using my school ID but when I return it, he told me it is not acceptable.