Chase Manhattan Bank Complaint - Chase just lost another customer for life-My letter to them
I had been a Platinum Checking customer of WAMU for 10 years prior to your aquisition on both personal and business banking. I also had 2 credit cards that I have always used responsibly. I never went over my limit, always paid early, and always paid many times the minimum due. I have a credit score of 700, I haven't had a late payment on ANYTHING in years, I make well in excess of $100K. I have worked very hard to get and keep my credit and finances in good standing. In a time when a large segment of our society(Including a very large portion of your industry)is standing in line at the trough to get a handout, I do things the right and responsible way.
Imagine my surprise to learn that both of my credit cards with your company had been closed. I was never notified by mail (which is what I was told on the telephone by your CSA). I never was notified by phone, email, or message online. As a matter of fact, when accessing my accounts (even today) online to make payments it still shows them active with their available credit on each. There is no note or mention that the accounts are closed. Because I do all of my banking online that was the only way I would know about your decision without direct communication. It makes it all the more insulting that your company never had the decency or courtesy to contact me personally.
These are troubling times for many people. I am working very hard to keep building a small business in this economy. But these times will not be forever and what will remain is the memory of how companies we do business with treated us in this time.
The $13,000 credit line that I had with your company provided a little breathing room and life preserver. I didn't use it much but it was nice to know it was there.
It is with little regret that I will be closing the remainder of my accounts with your bank. I also never intend to do business with you or any subsidiary of your bank or investment firms. I will be sending this information out to everyone that I know and anyone else that will listen.
I know that this means nothing to a big strong bank like CHASE but I hope that when enough of your "customers" get tired of being treated like neccesary burdens you may be the next ones looking for a handout.