Talk America Informative - Deceptive Business Practices of Talk America
OMAHA, NEBRASKA -- ====
J.D. Power and Associates lists Talk America as number one in customer service. I no longer trust the opinion of J. D. Power and Associates. Talk America intentionally mislead me regarding the services that I would receive if I signed up with their service. When I called to ask them why didn't they honor what I was told by their customer service person, they said they didn't know anything about it and did not keep a tape recording of the matter. I immediately cancelled the service after only 6 DAYS (5-14-2004 until 5-19-2004). Talk America now states that I owe them $20.00 for 6 days of service. Essentially, there are 31 days in a month so, according to Talk America's calculation, a customer is charged $20.00 per every 6 days of service or $100.00 per month. This is not the amount I agreed to pay when I signed up for Talk America's Service. I have learned my lesson. I will never switch to an OFF-BRAND phone service again.
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