Midas Complaint - Midas Brake job in Lombard, IL. Terrible, Just Shameful
LOMBARD, ILLINOIS -- On 3/6/09 I went to Midas because I needed new brakes after getting an estimate for $777.31 for new rotors/pads in the front and new drums/shoes in the rear. I had the work done and everything was fine for about a month and then the rear brakes started to squeak and squeal. So on 5/23/09 when I was finally able to get in back into the Midas shop in Lombard, IL. They looked at it and I watched as the tech took some emery cloth and sanded the rear shoes.
So ok they gave me back my vehicle and said it should be fine now and as I drove away, I heard the same noises and went back right away. I didn't even make out of the parking lot before hearing the noise again. I went right back and told the manager that it was still noisy and he said it would take about 100 to 200 miles till it cleared up and I said ok and got back in my vehicle and set the trip speedo to 0 and drove home and and after 100 miles it was still noisy and getting worse and then at 200 miles even worse and at 929 miles I was finally able to get it back into Midas on 8/29/09 and they looked at it and told me I needed rear axle bearings and that rearend lube was getting on the shoes. Which I said I couldn't afford at the time for $632.60. So they put it back together and I took it home and told my husband and he said enought is enought and jacked the backend of it up and pulled the wheels and drums and became very mad saying, they are idiots and morons there at midas.
He explained that first off only one rear axle bearing had a slight leak with no lube getting on the shoes, nothing to worry about and then he said that when they did the brakes they didn't clean and lube the rear backing plates where the shoes meet with them and they didn't clean and lube the star wheel self adjusters. And that looking at the brake shoes he could see that they were cheap remanufactured ones because they had glazed over from the heat that they created when stopping and that added to everything else caused them to be noisy.
He went to PepBoys and bought new shoes and cleaned the backing plates and lubed them properly and cleaned and lubed the self adjusters and put the new shoes on and adjusted them and Oh My God. No Noises No Probelms what so ever NOW !!!
Midas gave a life time guarantee with the brake job, But my husband says that he will disown me and leave, if I even think about going to midas ever again. Even if its to just have them check the tire air presure .!.
By The Way my husband is 69 yrs old and when younger worked as a certified General Motors Tech for 19 yrs. But he is lazy now days and figures he can pay others to do the work. The real chit about this all is that my husband told me to take it to midas, since they had a guarantee and seemed to have been in business long enought to know what they are doing.