Old Navy Complaint - Returns
BARBOURSVILLE, WEST VIRGINIA -- 7/2009
BEWARE!! If you are going to shop at Old Navy beware of the return policy that applies when the purchase has been made with a check. I recently shopped in Old Navy and needed to return some of the clothing that was purchased with a check. When the purchase was made, my check was processed as an electronic transaction and of course my original check was given back to me---pretty much the same as a debit purchase and since it was an electronic purchase, my account was checked for the funds plus the purchase cleared my bank quicker. When I made the return I was not given cash back or even crediting the money back to my account would have been suitable---THE NEW POLICY IS THAT IF YOU WRITE A CHECK AND MAKE A RETURN, YOU HAVE TO WAIT TO RECEIVE A CHECK BACK FROM THE OLD NAVY CORP. OFFICE. The clerk was quick to point out the policy was on the bottom of the receipt---little late to change my mind if I find out the policy after my purchase has been made!! A 10 day hold would have been understandable, but to process my check as an electronic transaction and then make me wait on a return check from the company!!??!! My shopping days at Old Navy are over and it is a shame because I shopped there often and especially at Christmas and back to school time. By the way, last year Old Navy took clothing vouchers and this does not apply to me, but I felt horrible for a lady who had shopped in the store for 2 HOURS and watched her be rejected at the register, being told we do not accept those anymore--I felt sorry for her. By the way, I looked at the message the clerk had told the lady existed at the front entrance and it was tiny and not well displayed. Cloting vouchers or not, treating a customer with respect and dignity count!!
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