Staples Complaint - Staples - That was not easy...
FRAMINGHAM, MASSACHUSETTS -- I do a lot of business with Staples especially the Copy and Print Center and have all of my printing needs, office supplies, technology purchases through them. I had placed an order with StaplesCustomPrinting.com. I am very upset and wanted to send my complaint to upper management.
I had made a purchase of 200 business cards back on July 3 which wasn't received by me until July 15. The online upload system is not helpful and useful when lining up a finished design to be uploaded and fitted on the card size. I carefully placed it, liking the way the proof looked and placed my order. When I received the order, the logo was small and the text was too as well as the text was spaced out too much, not the way I had seen it. There were also lines through the text which was a printing error, so I had them re-printed and received my new business card order of only 100 since the promotion was not running, he would not offer me the same deal but would refund 100 cards. I received my order (quicker than the last one) to find the text at the top of the card was cut off. Everything else on the business card was fine. I would like your attention to this matter because this is my 6th order and the order has still not been resolved. I called Friday, July 31 after receiving my 4th order to complain that the text was too close to the cut which I was told it would be fine as someone placed the design for me. I spoke with ___ (redacted) and he assisted me, Kerry in C. S. did a re-order of 200 business cards for me but she promised I would receive it by Tuesday, August 4th, no later than Wednesday. __ (redacted) assured me of having it by then too as notes were put on the order to ship it out next day air with UPS. But, no the shipping department shipped it ground and I will not have it until August 7th. I was told one thing but a different thing happened. I am upset with the amount of trouble and time I have spent on this to get 200 business cards. I did not get these cards until Friday the 7th and wanted to know if anything can be done about my order. I received the order, still disappointed with the quality, it was refunded - the paper stock was not what I had experienced from the samples. I placed another order for a different business card design, this one arrived with a white hairline, grainy image, looked sharpened, pixelated and lines running through the card. It was not my fault, I had done a proof and it looked fine so I went ahead and placed the order. I was told by __(redacted) that nothing could be done but only if I wanted to upgrade to the heavy stock which would prevent the lines.
Also, I got a sample portfolio and compared the business cards, the one I received and the one that was claimed to be the same standard weight online, the paper quality, thickness, paper type is much different. The business card I ordered was a little thicker but only had a semi-gloss, the sample business card had a very smooth, gloss other than the card I ordered and they are both the same paper type I selected online.
Here is a part of my e-mail to ___ (redacted)
It is much easier to go through the in store copy and print center but I would like to have this process be much simpler and easy. I don't understand why there would be streaking in the card because of the paper stock. I should not have to upgrade to a higher priced paper stock to get good business cards. Also the standard paper stock is much different in the sample and then the one I received from my order. I should be able to expect the same quality from the sample vs the order. The sample standard card wad a nice glossy uv coating and the one from my order was a very bland dull matte. Why is that? I sent both of the card types in the mail to let them compare and show the difference. It is disappointing how much time and waste has been put into this. Staples' slogan is "that was easy". The orders from Staples Custom Printing certainly was not.