[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Quest Complaint - Unreliable, Horrible Service, unethical billing practices - Phone, Cellular Phone and Internet
Phone, Cellular Phone and Internet - Complaint
Quest notified me that I had to get another provider for my cell phone, (because they lost their contract with Sprint)
They were terminating my cell service.
I called and told their representative that I did want to keep my internet access. They told me that it would not be a problem.
So I went and got another cell phone provider. I moved my Cell and my home phone.
Three days after my phone numbers were transferred to my new provider, Quest terminated my internet.
I got a song and dance that it was turned off because they had to use another accounting identification number.
The tech restored my connection wtihin a few minutes.
Then My service was disconnected again that evening.
I called their tecnical service again and got this tech that had kids screaming in the back ground. They put you though all of these questions including what number can they call you back.
The tech told me he could not do anything to restore my service and I would have to wait until Monday. He told me to wait for his call and let him call the office first and then he would call me..
I waited and waited and no call from this Tech so I called in myslef.
I was transferred from department to department, cut off repeatedly. I was told that it was going to take 5 days for my "NEW" service.
They put you to this "LOYALTY" department
Believe me that it is not a customer loyalty they are talking about.
One representative told me that they would have everything working that night.
DIDn't happen... so the next morning I called again. It was five days and over 438 minutes on my cell phone and still no service.
Then they put me to this tech who told me it was my phone lines and they would send out a repair service Two days later.
Quest had disconnected my service, reinstated my service and there had been no changes made to the wiring in my home.
Call it a set up or what
I called Quest back to tell them to never mind. They put me to their Loyalty department again where their representative badgered me and wanted me to say on tape that "I was canceling the service" I told him how can you cancel something that you don't have?" It wasn't working They had disconnected me.
I even talked to his manager... He told me that I would be credited any unused prorated amount back to me.
So I called Comcast.... 12 hours later including 8 hours of sleep I had a new service all set up and running.
So a few days passed. I got a packet Fedex welcoming me to "MY NEW Service" Then Quest's tech even showed up. They don't communicate even in their own company.
Then I get the bill and they had charged me an early disconnect fee.
I called them again
I finally got to their "LOYALTY Department" in about an hour and a half on the phone.
Then this woman told me that they were not going to correct it on my bill because my new cell carrier had cancled my account. I told her that they only moved my phones, They don't even do internet. She told me it was all one account and that their moving my phones, also disconnected my internet. I told her that they were the ones who were canceling my cell service.
She was yelling and screeming at me. I have never seen anything so unproffessional in my life.
I had one representative tell me that They would correct my account if I went back to Quest.... ARe they serious? after everything that I have been though? My question is how can you go back to "NO SERVICE" as in "IT DOESN"T WORK"?
The tech that could not seem to flip the right switch told me that If I wanted internet I should go to the library.
So if you have cell service that they are canceling on you.... because they can no longer deal Sprint.... be prepared to have everything else shut off and an early disconnect fee.
I am looking for any and all remmidees of this problem. I am going to report them to the BBB and to the Utilities Commission... I am going to Twitter everything that I can.
Oh, the Manager from the LOYALTY DEPARTMENT DID SAY that she would give me 100.00 of the 204.00 charge back. I am wondering if that would constitue a settlement and relieve them of any and all other legal obligations of their fault of any dispute... Yes, I am going to make a legal NOTICE and dispute to Quest.
They were terminating my cell service.
I called and told their representative that I did want to keep my internet access. They told me that it would not be a problem.
So I went and got another cell phone provider. I moved my Cell and my home phone.
Three days after my phone numbers were transferred to my new provider, Quest terminated my internet.
I got a song and dance that it was turned off because they had to use another accounting identification number.
The tech restored my connection wtihin a few minutes.
Then My service was disconnected again that evening.
I called their tecnical service again and got this tech that had kids screaming in the back ground. They put you though all of these questions including what number can they call you back.
The tech told me he could not do anything to restore my service and I would have to wait until Monday. He told me to wait for his call and let him call the office first and then he would call me..
I waited and waited and no call from this Tech so I called in myslef.
I was transferred from department to department, cut off repeatedly. I was told that it was going to take 5 days for my "NEW" service.
They put you to this "LOYALTY" department
Believe me that it is not a customer loyalty they are talking about.
One representative told me that they would have everything working that night.
DIDn't happen... so the next morning I called again. It was five days and over 438 minutes on my cell phone and still no service.
Then they put me to this tech who told me it was my phone lines and they would send out a repair service Two days later.
Quest had disconnected my service, reinstated my service and there had been no changes made to the wiring in my home.
Call it a set up or what
I called Quest back to tell them to never mind. They put me to their Loyalty department again where their representative badgered me and wanted me to say on tape that "I was canceling the service" I told him how can you cancel something that you don't have?" It wasn't working They had disconnected me.
I even talked to his manager... He told me that I would be credited any unused prorated amount back to me.
So I called Comcast.... 12 hours later including 8 hours of sleep I had a new service all set up and running.
So a few days passed. I got a packet Fedex welcoming me to "MY NEW Service" Then Quest's tech even showed up. They don't communicate even in their own company.
Then I get the bill and they had charged me an early disconnect fee.
I called them again
I finally got to their "LOYALTY Department" in about an hour and a half on the phone.
Then this woman told me that they were not going to correct it on my bill because my new cell carrier had cancled my account. I told her that they only moved my phones, They don't even do internet. She told me it was all one account and that their moving my phones, also disconnected my internet. I told her that they were the ones who were canceling my cell service.
She was yelling and screeming at me. I have never seen anything so unproffessional in my life.
I had one representative tell me that They would correct my account if I went back to Quest.... ARe they serious? after everything that I have been though? My question is how can you go back to "NO SERVICE" as in "IT DOESN"T WORK"?
The tech that could not seem to flip the right switch told me that If I wanted internet I should go to the library.
So if you have cell service that they are canceling on you.... because they can no longer deal Sprint.... be prepared to have everything else shut off and an early disconnect fee.
I am looking for any and all remmidees of this problem. I am going to report them to the BBB and to the Utilities Commission... I am going to Twitter everything that I can.
Oh, the Manager from the LOYALTY DEPARTMENT DID SAY that she would give me 100.00 of the 204.00 charge back. I am wondering if that would constitue a settlement and relieve them of any and all other legal obligations of their fault of any dispute... Yes, I am going to make a legal NOTICE and dispute to Quest.
Comments:
Posted by JohnInSoCal on 2009-08-30:
You should also contact the public utilities commission in your state. What Quest is doing is horribly wrong.
Posted by whenyou on 2009-08-31:
Today in the Mail Quest sent me a bill for a internet activation..... what internet? I called to talk to them. They put in their notes that I had initiated a new service. What?... After I told the agent that they were the ones who terminated my cell phone because they no longer have the contract with Sprint... then I was told that my new cell phone provider terminated my service.
I told him that I had called the day they terminated it and the tech turned it on. Then they disconnected it again that night and I want to know who authorised it that time. Their supervisor from their "LOYALTY DEPT" told me that it was termintated because they were all one account.
The new rep said that the services were sperate. I am to the point that I think I will call them tomorrow to see what their story is then. lol
The new bill with this activation was interesting because I asked who had authorised that? hum... he couldn't say only that I had deactivated it.... so... they wanted me to pay 10.00 for that....
This does need to go to the Public utilites commission and the BBB and I am sending them a notice of contest of the bill. The guy did give me a physical address to Denver office.... hum... can be used as an address for legal service...lol You would think that this company would get their head together.
I told him that I had called the day they terminated it and the tech turned it on. Then they disconnected it again that night and I want to know who authorised it that time. Their supervisor from their "LOYALTY DEPT" told me that it was termintated because they were all one account.
The new rep said that the services were sperate. I am to the point that I think I will call them tomorrow to see what their story is then. lol
The new bill with this activation was interesting because I asked who had authorised that? hum... he couldn't say only that I had deactivated it.... so... they wanted me to pay 10.00 for that....
This does need to go to the Public utilites commission and the BBB and I am sending them a notice of contest of the bill. The guy did give me a physical address to Denver office.... hum... can be used as an address for legal service...lol You would think that this company would get their head together.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
