McAfee Inc. Complaint - McAfee "Always On Protection" is nothing more than slamming!
I will not use McAfee products again. And here is why:
A few months ago. My McAfee Security Center started popping up error messages saying that I was not protected and that I needed to validate my subscription before it would work. Once I validated it would work fine but only for a day or two. I have heard of others (including my mother-in-law) having the same issue. So, since there are so many other great antivirus programs out there...and my subscription was about to run out, I decided to let it expire and try something else.
Well, to say I was angry would be an understatement, when McAfee billed my credit card they had on file from my last payment for another year with absolutely no prior warning. Then sent me an email AFTER the fact. The email said that they had billed me so that my computer would not be unprotected. I did not even receive an email beforehand saying that it was going to expire and that they would automatically bill me. This really is nothing more than slamming (billing a customer when they did not agree to be billed or did not request the services).
To make it worse...trying to get a refund was a headache. Once I went to their website, and navigate through their ridiculously limiting dropdown menus (instead of a search bar), I had to fill out a form giving all my info just to be able to talk to someone to get a refund. Then I had to download their chat client, and wait 10 minutes to chat with someone. When I finally did, I asked for a refund. Instead, they told me that they would transfer me to their tech support and that if they couldn't fix the problem then I would have 15 days to request a refund. I refused to be transferred and demanded a refund. By the way, if they do auto bill you (or more accurately slam you), you have to realize it within 60 days and request a refund or you are out of luck. It is apparent to me that they are not concerned about my computer being safe, but about getting my money.
The software had quirks here and there, and the customer service was horrible...but billing me without my consent just cost them this customer for life.