Friendlys Complaint - Very Unfriendly - Service

Review by bph11 on 2009-08-31
On our vacation, we always go to a different restaurant every night, and we try to go to places we've never been before. No one in our group had ever been to Friendlys so we decided to go there. When we entered, their always supposed to say "how many?". Well when we entered.. apparently she had said how many, but it was a large group of people with us, and we hadn't heard her. Yes that was our mistake, but that's nothing to get mad over, you can't get mad at someone because they can't hear you, especially if their your customer. But when no one answered her because she hadn't heard, she gave us this look... I've never been given that type of look before by someone who was a waiter, or anywhere where I was the customer and they were serving or helping me. But she gave us this look and much louder, in a very angry tone, she said "How Many!?". I swear to you that's exactly how she said it... I was so shocked. But my mother was with us, and she's always been one that refused to be treated like that and if she had a problem with the way her service was being done, she would say something.. and she did.

She told the woman that we could easily find somewhere else to eat.. but after that the woman realized my mom was someone to be scared of lol and she treated us nicer. But I haven't been there since, and I don't intend on ever going back. Their food wasn't the greatest either.
Comments:11 Replies - Latest reply on 2009-08-31
Posted by S. on 2009-08-31:
'... their always supposed to say "how many?".' If none of you had been to a Friendlys location before, how do you know 'their' supposed to say that? Please give us a detailed description of the 'look' you got at an unidentified location. I want to be sure I never go 'their.' I'm with the others--get over it, since your blood pressure won't get elevated, you'll probably live longer.
Posted by BokiBean on 2009-08-31:
Your mom must be a pistol. However, you got to let the small stuff slide. And this was small stuff...certainly not worth a complaint.
Posted by Slimjim on 2009-08-31:
I guess poster just wanted to vent, but really, a rude (sometimes) greeter at an undisclosed location-not much of a vehicle for me to flood my always helpful advice upon.
Posted by Skye on 2009-08-31:
Friendly fribbles rock! I wish we had a Friendly's here.
Posted by Anonymous on 2009-08-31:
Don't forget Slim they used the word "their" when they should have used "they're". Not once but twice. Oh, my, I don't know about anybody else but when I see a grammar faux pas like that it gives me wood. One must always take full advantage of any and every opportunity one can to be condescending. For how can I feel good about myself if I don't first try to make you feel bad about yourself. Chimminey, now I need a cigarette. That's BP healthy.
Posted by Anonymous on 2009-08-31:
Wouldn't you be getting wood all the time then, Stew? Grammar errors and posts go hand in hand like bees and honey.
Posted by jenjenn on 2009-08-31:
Can somebody clarify "getting wood." Either I'm slow today or I have a really dirty mind!
Posted by Skye on 2009-08-31:
Nope, you have a normal mind, nothing dirty about it!
Posted by BokiBean on 2009-08-31:
You mind is serving you well..its a state of arousal. Best way I can put it here, jen. :D
Posted by Anonymous on 2009-08-31:
Getting wood, sporting wood... your mind is not being dirty, go with the feeling.
Posted by goduke on 2009-08-31:
I'm kind of curious how the OP thought that the staff should have gotten their attention (and yes, I used their correctly). I've always found the polite thing to do with a large group is for someone to designate themselves the leader and walk up to the greeter with a count of folks. Seems like a much better way of building a good relationship that the herd in and expect the staff to figure out who's in charge or guess at the number.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.