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Alfred Angelo Complaint - Terrible Service - Wedding dress and Bridal Party dresses

Review by Nakia on 2009-08-31
HUNTINGTON BEACH, CALIFORNIA -- I ordered my dress on 5/13/09, I was told if I paid the rush fee that I my wedding gown would be here the middle of August. Then I ordered my bridesmaid's dresses and my flowergirl dresses about three weeks later. I was then told all the dresses would be in at the same time if I paid the rush fee. Well 3 weeks later the bridesmaids and flowergirl dresses came in and I asked about my gown. I was told the arrival date was the in of August. I was upset because I was having a destination wedding so I was leaving September 3 and they were leaving me without anytime for alterations. I asked to speak to the manager and she had an attitude. She told me I gave them about 2 months to do my gown and how my dress wasn't the only dress they were making. Then to make matters worse my MOH is pregnant so she got the only maternity dress they had and it was wrong!!!! We asked for it to be shortened and it didn't fit. I know she was supposed to have growing room but when she put it on if fell around her ankles. To make matters worse after the experience with the manager I contacted the District manager and she was unresponsive and answered one phone call promised me she'd get back to me and never did. I left messages and emails and I got nothing. When I tried to go over her head to talk to her Regional Manger, no one knew who that person was. Due to some reconstruction of the company no one knew. I've worked for enough company's to know you're never w/out a regional manager even if there is an acting manager, there's always someone. The only reason why I went to pick up my dress was because it was "the dress". But you better believe they will never get my business and I'm telling everyone I know what to expect. I am very disappointed in the way they handled everything. This is the happiest time for a woman and they made it stressful. Never again!!!!!
Comments:3 Replies - Latest reply on 2009-09-03
Posted by MSCANTBEWRONG on 2009-08-31:
I'm glad you finally got your dress and congrats on your upcoming marriage. Thanks for the heads up.
Posted by klobbersaurus685 on 2009-09-02:
When my wife and I were planning the wedding we went to a Alfred Angelo store. After about 20 minutes of dealing with the employees we chose to leave and go else where.
I have never heard a good thing about that company.
Posted by Nakia on 2009-09-03:
I don'[t understand how they've been in business so long and no one has sued them yet. It's horrible what they put people through.

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