Wal-Mart Informative - The Difference In Stores From State To State
LACEY, WASHINGTON -- We have been Wal-Mart shoppers since 1988 when they first came to Arizona in our area...everything was fine with their service until Starlord ended up having to use either a wheelchair for shopping or a mart-cart.
When you could look an employee in the eye and ask a question, all was well, questions were answered and help was given immediately.
However, when you are in a wheelchair, or using a mart-cart (or your own scooter) at the Arizona stores, you suddenly became invisible, if you did find an employee, if they saw you coming, they were suddenly on break, on their way home, not clocked in yet, or they'd disappear off the floor completely. Also in Arizona, we were hassled more often than not about our service dogs, after we showed their ID card, we were allowed to take them in. In Arizona, the electronics dept. had one way in and one way out, anything from that dept. had to be rung up there.
Here in Washington, the employees go out of their way to be helpful, they ask if they can reach things on higher shelves for us, and on the very rare occasion I have only one dog with me, or we've left them at home for a few minutes, they always ask if they are okay and why they weren't with us. Occasionally I go shopping alone and just take Bearbear...we are just two blocks from the store so its easy to take our own scooters, and both dogs love to ride on them. The electronics dept. here is wide open, aisles connect directly with the toy dept. and the shoe dept.....all aisles are accessible from the main aisles...very little is under lock and key and there is rarely a wait to find someone with a key if you need something unlocked.
Even other stores have proven to be more user friendly in Washington, as well as service dog friendly...Arizona needs to wake up and start paying attention!