Gateway Complaint - A Once Good Company Gone Bad ... Fails to honor warranty on faulty product
SOUTH DAKOTA -- Let me first say that I have owned Gateway products in the past and was very happy and recommended them to others who purchased based on the recommendation ... However ......
I have a laptop that failed while under warranty ... tech support, which is somewhat of a horror show, informed me that the BIOS would have to be reset for a cost of 99.00 !!! BIOS is not my fault .... but they essentially extort, because they will not even have a look unless you pay for what should be under warranty first.
So, I pay .. send it off to service. It is returned with the battery jammed in crooked and a bottom panel unsecured .. don't worry, I took pictures ! Within days, strange things happen and it proceeds to quit on me.
Called the techies overseas and as part of the diagnostic, they ask if I have restore discs. I reply that I received 1 with the computer ... Oh, but you need 2. So that will be 23.00 first, then we can proceed with diagnostics. Does this reek of extortion once again? I pay the 23.00, receive the disc, call tech support and guess what ? Yep, it soundds like a bad hard drive ... AGAIN - that's #2!
This time they agree to pay for shipping ... Well, here we go again .. 3rd new hard drive that works for a few days until the "lock ups" and endless reboots. Now, I'm dead in the water again.
Meanwhile, I urge everyone with a Gateway problem to contact the South Dakota Attorney Generals Office: 605-773-4400 Fax: 605-773-7163 or www.state. sd. us/atg or mail them at Office of Attorney General 500 East Capital State Capital Building Pierre, SD 57501-5070 Attention: Ms Jill Dean
I have yet to get real satisfaction yet as Gateway has denied the first portion of my claim but I've had 2 more hard drive crashes since they were first notified and they're stalling. That's the name of the game, force the consumer to give up.
It's important that everyone with a Gateway problem GET PROACTIVE and CONTACT THE SD ATTORNEY GENERALS OFFICE. Hopefully, there will be strength in numbers.